Terms and Conditions

Effective Date: 19 October 2024

Welcome to RENavix.com, a route optimization platform for real estate professionals. By accessing or using our Services, you agree to comply with and be bound by the following Terms and Conditions ("Terms"). Please read them carefully before using the platform.

RENavix ("we," "our," or "us"), a product of Mile High Technologies LLC, provides real estate agents with tools to optimize their showing routes based on property availability and scheduling preferences. These Terms govern your use of our website, mobile application (when launched), and all related services (collectively, the "Services").

By using our Services, you agree to these Terms and our Privacy Policy, available at [Privacy Policy Link]. If you do not agree with any part of these Terms, you must stop using the Services immediately.

You are required to create an account to use our Services. You agree to:

• Provide Accurate Information: Ensure that all registration details you provide are true, accurate, current, and complete.
• Maintain Confidentiality: Keep your account credentials secure and confidential.
• Responsibility for Activities: Accept responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate your account if any information provided during registration or thereafter proves to be inaccurate, not current, or incomplete.

RENavix operates on a subscription-based model, offering various plans that may include free trial periods. By subscribing to our Services, you agree to pay all applicable fees associated with your selected plan.

• Third-Party Payment Processors: Payments for our Services may be processed through third-party payment processors such as Stripe, Google Play Store, or Apple App Store, depending on the platform you use to access our Services.
• Authorization: You authorize us and our payment processors to charge your provided payment method for the subscription fees and any applicable taxes on a recurring basis.
• Third-Party Terms: By making a purchase, you agree to comply with the terms and conditions of the respective payment processor (e.g., Stripe Terms, Google Play Terms, Apple Media Services Terms).
• Payment Information: You agree to provide current, complete, and accurate billing information. You must promptly update all payment information to keep your account current.

• Billing Cycle: Subscription fees are billed in advance on a monthly or annual basis, depending on the plan you choose and the platform through which you subscribe.
• Price Changes: We reserve the right to adjust pricing for our Services. We will provide notice of any pricing changes, which will take effect at the start of the next billing cycle. For subscriptions through the Google Play Store or Apple App Store, price change notifications and processes will follow their respective policies.

• Trial Period: If you subscribe under a free trial, you will have access to the Services for the duration of the trial period.
• Auto-Renewal: Unless you cancel before the trial ends, you will be automatically enrolled in a paid subscription, and your payment method will be charged accordingly.
• Platform-Specific Trials: Free trials and related terms for subscriptions made through the Google Play Store or Apple App Store are subject to their respective terms and conditions.

• Cancellation Methods: You may cancel your subscription at any time through your account settings on our website or through the platform where you subscribed (e.g., Google Play Store, Apple App Store).
• Effect of Cancellation: Upon cancellation, your access to RENavix Services will continue until the end of your current billing cycle. Refunds for partial periods are not provided unless required by the payment processor's policies.
• Platform-Specific Cancellations: Cancellations and refunds for subscriptions made through the Google Play Store or Apple App Store are subject to their respective policies.

• General Policy: Refunds are generally not provided for subscription fees already paid.
• Platform-Specific Refunds: For subscriptions made through the Google Play Store or Apple App Store, refund requests must be directed to them and are subject to their refund policies.

You agree to use the Services only for lawful purposes and in accordance with these Terms. You are prohibited from:

• Access Restrictions: Attempting to access or use the Services through any means not provided by us, including attempting to gain unauthorized access to other accounts, computer systems, or networks connected to the Services.
• Security Circumvention: Bypassing, disabling, or otherwise interfering with security-related features of the Services.
• Reverse Engineering: Decompiling, disassembling, or reverse engineering any part of the Services or underlying software.

• Disruption: Engaging in activities that disrupt or interfere with the Services or servers/network connected to the Services, including overloading, flooding, spamming, or crashing.
• Automated Access: Using any robot, spider, scraper, or other automated means to access the Services for any purpose without our express written permission.
• Malicious Code: Uploading or transmitting viruses, worms, or any other malicious code that could harm or disrupt the Services.

• Illegal Activities: Using the Services for any unlawful purpose or in furtherance of illegal activities.
• Intellectual Property Infringement: Uploading, sharing, or transmitting content that infringes on any third-party intellectual property rights.

We reserve the right to investigate violations of this Acceptable Use Policy and may take appropriate legal action, including:

• Account Suspension or Termination: Immediate suspension or termination of your account without prior notice.
• Legal Action: Pursuing civil, criminal, or injunctive remedies against violators.
• Damage Recovery: Seeking compensation for any damages or losses incurred due to misuse or abuse of the Services.

• Personal Use: Accounts are intended for individual use by the registered user only. Sharing account credentials with others is strictly prohibited.
• Unauthorized Access: You are responsible for all activities that occur under your account. If you suspect unauthorized use, you must notify us immediately at support@renavix.com.

• Concurrent Sessions: We may limit the number of simultaneous active sessions associated with your account. Logging in on a new device or browser may result in the termination of previous sessions.
• Device Usage: Access to the Services is permitted on devices owned or controlled by you. Use of your account on devices that you do not own or control is at your own risk.

• Account Sharing: Selling, transferring, or sharing your account or login credentials with any other person or entity is prohibited.
• Circumvention: Attempting to circumvent any security measures or session restrictions implemented by RENavix is a violation of these Terms.

• Account Suspension or Termination: Violation of this section may result in immediate suspension or termination of your account without notice or refund.
• Liability for Damages: You may be held liable for losses incurred by RENavix or any other user of the Services due to unauthorized use of your account.

While we strive to provide uninterrupted Services, we do not guarantee that the Services will be available at all times. The Services may be subject to interruptions due to maintenance, upgrades, or unforeseen technical issues.

RENavix is not liable for any direct or indirect damages arising from service interruptions, delays, or outages. You acknowledge that your use of the Services is at your own risk.

We take reasonable measures to protect your data but do not guarantee against data loss or corruption. You are responsible for maintaining backups of your data.

Our Services may incorporate or provide access to third-party services, such as Google Maps APIs, Google Analytics, and third-party payment processors.

• Payment Processors: We use third-party payment processors to handle transactions. Your use of these services is subject to their terms and conditions.
• Analytics Services: We use Google Analytics to collect information about your use of the Services to help us improve and focus our development efforts. By using our Services, you consent to the processing of data by Google as described in Google's Privacy Policy.
• No Endorsement: Inclusion of third-party services does not imply endorsement or responsibility on our part.
• Third-Party Terms: You agree to comply with all applicable third-party terms when using their services through our platform.
• Liability: We are not responsible for any issues arising from your use of third-party services.

Your privacy is important to us. Please review our [Privacy Policy](Privacy Policy Link), which explains how we collect, use, and disclose personal information. By using our Services, you consent to the collection and use of your data as outlined in the Privacy Policy.

• Personal Information: We collect personal information necessary for account creation, subscription management, and providing the Services.
• Usage Data: We collect data on how the Services are accessed and used, which may include device information, log data, and analytics.

• Usage of Google Analytics: We use Google Analytics to collect information about your use of the Services to improve functionality and user experience.
• Data Processing: Google Analytics collects data such as how often users visit the Services, what pages they visit, and what other sites they used prior to coming to the Services.
• Opt-Out Options: You can prevent your data from being used by Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

• Payment Information: When you make a payment, necessary payment information will be shared with the respective payment processor in accordance with our Privacy Policy.
• Compliance: We comply with all applicable data protection laws regarding the collection, use, and storage of personal information.

All content, features, and functionality on the Services—including software, logos, design, text, graphics, images, audio, video, and code—are the exclusive property of RENavix, Mile High Technologies LLC, or its licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

• Trademarks: All trademarks, service marks, and logos used in connection with the Services are the property of RENavix or its licensors. You may not use any of the marks without prior written permission from RENavix.

• Copyrights: All content, including but not limited to website design, code, content, and underlying software, is protected by copyright. You may not reproduce, distribute, display, or modify any of the content without express permission from RENavix.

You agree not to engage in the following actions regarding the intellectual property contained in the Services:

• Copying or Modifying: You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without prior written consent.

• Commercial Use: You may not use any part of the Services for commercial purposes without authorization.

• Reverse Engineering: You are prohibited from reverse engineering, decompiling, or disassembling any part of the Services' software or proprietary systems.

• Trademark Use: You may not use any trademarks, service marks, logos, or other branding associated with RENavix without express written permission.

RENavix respects the intellectual property rights of others and expects users to do the same. If you believe that any content on the Services violates your copyright, you may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA). Please provide the following information in your notification:

1. A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
2. Identification of the copyrighted work claimed to have been infringed.
3. Identification of the material that is claimed to be infringing or the subject of infringing activity, and information reasonably sufficient to permit RENavix to locate the material.
4. A statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
5. A statement, under penalty of perjury, that the information in the notification is accurate, and you are authorized to act on behalf of the copyright owner.

Please send DMCA takedown notices to:

Email: support@renavix.com
Business Location: Colorado Springs, CO, United States

Upon receipt of a valid DMCA notice, RENavix will investigate the claim and may remove or disable access to the allegedly infringing content.

Any user who repeatedly infringes on the intellectual property rights of others will have their account terminated at our discretion. We reserve the right to take appropriate legal action against users who violate copyright law.

The Services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied.

• No Warranty: We do not warrant that the Services will meet your requirements, be uninterrupted, secure, or error-free.
• Risk Assumption: You assume all responsibility for your use of the Services and any reliance on the Services.

To the fullest extent permitted by law, RENavix, its affiliates, and their respective directors, officers, employees, and agents shall not be liable for:

• Indirect Damages: Any indirect, incidental, special, consequential, or punitive damages.
• Losses: Loss of profits, revenue, data, goodwill, or other intangible losses resulting from:
  • Your access to or use of or inability to access or use the Services.
  • Any conduct or content of any third party on the Services.
  • Unauthorized access, use, or alteration of your transmissions or content.

You acknowledge that RENavix is in an early stage of development and, as such, may contain bugs or errors. We do not guarantee that the Services will be error-free, and your use of the Services is at your own risk. RENavix shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of, or inability to use, the Services due to bugs or other issues.

We appreciate user feedback and will work diligently to address any identified bugs or issues, but we cannot guarantee immediate resolution.

The Services may include the option to receive notifications via email, SMS, or push notifications. By using the Services, you consent to receive such communications. While we strive to provide timely and accurate notifications, we do not guarantee the delivery, accuracy, or completeness of any notification. RENavix shall not be liable for any damages, costs, or expenses arising from missed, delayed, or incorrect notifications.

You are responsible for ensuring that your notification settings and contact information are accurate and up to date.

You may opt out of non-essential communications, such as marketing emails, through your account settings. However, by using the Services, you consent to receive essential communications, including but not limited to notifications related to your account, billing, and security, which are necessary for the operation of the Services.

RENavix uses third-party services, including Google Maps, to provide route optimization and other data. While we strive to provide accurate and efficient route recommendations, we can not guarantee that the routes provided will always be the most optimal or efficient. RENavix is not responsible for any inaccuracies, delays, or errors in the data provided by third parties, including but not limited to:

• Traffic information
• Road closures
• Estimated travel times
• Route directions

You acknowledge that external factors, such as traffic, weather, road conditions, and other unforeseen events, may affect the accuracy or reliability of the route information provided.

RENavix provides route optimization based on data available at the time of the query. However, due to real-time changes in traffic, weather, or road conditions, the routes provided may not always reflect the most efficient or accurate paths. RENavix is not liable for any damages or losses resulting from:

• The use of route information provided by the Services.
• The failure of the route optimization to provide the most efficient or accurate path.
• Any delays, detours, or issues encountered while using the recommended routes.

By using the Services, you agree that you are responsible for making your own judgment and decisions while using any route provided and that you will exercise caution and comply with all relevant traffic laws and regulations.

You agree to indemnify, defend, and hold harmless RENavix, its affiliates, and their respective directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses arising out of or in any way connected with:

• Your Actions: Your access to or use of the Services.
• Violation of Terms: Your breach of these Terms.
• Third-Party Rights: Your violation of any third-party rights, including intellectual property rights.
• Malicious Activity: Any malicious or unauthorized activity conducted through your account, including denial-of-service attacks or other disruptive actions.

While we take reasonable measures to protect your personal data and ensure the security of our Services, no system is completely immune to cyberattacks or unauthorized access. By using the Services, you acknowledge and agree that RENavix cannot guarantee the absolute security of your information.

We use third-party service providers, such as Stripe for payment processing and Google Analytics for tracking usage data. While we work with reputable providers and strive to ensure their security standards, RENavix is not responsible for any security breaches or data compromises that occur through these third-party services.

In the event that RENavix or any of our third-party service providers experiences a security breach that compromises your personal data, you agree that:

• RENavix is not liable for any damages, losses, or harm resulting from the breach, including but not limited to identity theft, financial loss, or unauthorized account access.
• We will take appropriate steps to notify you in accordance with applicable data breach notification laws.
• Your sole and exclusive remedy in the event of a data breach will be limited to the steps we take to investigate, mitigate, and address the breach.

You are responsible for maintaining the security of your account credentials, including your password and any authentication methods. RENavix is not liable for any unauthorized access to your account resulting from your failure to safeguard your login information.

We may suspend or terminate your account and access to the Services immediately, without prior notice or liability, for any reason, including but not limited to:

• Breach of Terms: Violation of these Terms or any other policies.
• Non-Payment: Failure to pay subscription fees when due.
• Misuse of Services: Engagement in fraudulent, abusive, or illegal activities.

Upon termination:

• Access Revocation: Your right to access and use the Services will immediately cease.
• Data Deletion: We may delete your data and account information from our systems.
• Survival of Terms: Provisions of these Terms that should survive termination will remain in effect.

These Terms are governed by the laws of the State of Colorado, without regard to its conflict of law principles.

Any disputes arising out of or relating to these Terms or the Services shall be resolved through binding arbitration in Colorado Springs, Colorado, in accordance with the rules of the American Arbitration Association.

• Exceptions: For subscriptions purchased through the Google Play Store or Apple App Store, dispute resolution may be subject to the terms of those platforms.

You agree to resolve disputes with us on an individual basis and waive any right to participate in a class or representative action.

We reserve the right to modify or replace these Terms at any time. Any changes will be effective immediately upon posting on our website.

We will attempt to notify you of significant changes to these Terms. However, it is your responsibility to review the Terms periodically for any updates.

Your continued use of the Services after any modifications to the Terms constitutes acceptance of those changes.

We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to natural disasters, governmental actions, war, acts of terrorism, labor disputes, Internet service provider failures, or third-party service disruptions (such as outages from Google Maps or other third-party data providers).

By using our Services, you consent to receive electronic communications from us. These communications may include notices about your account, legal notices, and other information concerning or related to the Services.

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will become effective immediately upon posting the revised version on our website.

We will attempt to notify you of significant changes to these Terms, either through the email address you have provided to us, through your account dashboard, or by posting an updated version on the website.

By continuing to use the Services after any modifications or updates to these Terms, you agree to be bound by the revised Terms. If you do not agree with any changes, you must stop using the Services immediately and may cancel your account as outlined in Section 3.

It is your responsibility to review the Terms periodically to stay informed of any updates.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

These Terms constitute the entire agreement between you and RENavix regarding the Services and supersede any prior agreements.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

If you have any questions about these Terms, please contact us at:

Email: support@renavix.com

Business Location: Mile High Technologies LLC is based in Colorado Springs, CO, United States.