Terms of Service

• Planning: Routes are estimates, not confirmed appointments. Check addresses, access, and timing before travel.
• Accounts: Each user needs an account. Keep login details private.
• Subscriptions: Plans renew automatically. Cancel before a trial ends or a plan renews to avoid the next charge.
• Liability: Section 10 limits recoverable damages. The cap is not a promised payment.
• Disputes: Section 12 covers individual arbitration, exceptions, and a 30-day opt-out.

This overview is a guide. The full Terms below apply.

These Terms are between you and Mile High Technologies LLC, which operates RENavix ("we," "our," or "us"). They cover our website and related services (the "Services").

RENavix helps agents, brokers, and assistants plan property showings in the United States. You enter addresses, availability windows, visit lengths, and preferences. We suggest an order and estimated schedule. You can save or print itineraries, export calendar events, and open a separate map app for directions.

We provide planning software. We do not book or confirm showings, obtain entry permission, transport clients, or verify property conditions. We do not act as your broker or provide legal, tax, or investment advice.

You accept these Terms by selecting an agreement checkbox or taking another action clearly identified as acceptance. If you disagree, do not register or use the Services. Section 13 governs changes for existing users; posting a new version alone does not establish acceptance.

You must be at least 18 and legally able to enter this agreement. If you accept for a business, you confirm you have authority to bind it. "You" includes that business where applicable.

While you follow these Terms and your plan limits, you may use the Services for your own personal or internal professional work. This includes planning showings for clients and sharing or printing itineraries through supported features.

This permission is limited, non-exclusive, and non-transferable. Each user needs an individual account. It does not permit account sharing or software resale.

You agree to:

• Provide accurate, complete account details and keep them current.
• Protect your password and other sign-in methods.
• Use devices you own or control; use on other devices is at your risk.
• Tell us promptly if you suspect unauthorized access.

You are responsible for activity you conduct or authorize through your account and for losses caused by your failure to protect it, subject to Section 10(d). We may limit simultaneous sessions. Signing in on another device may end an earlier session.

Checkout shows your price, billing interval, trial terms, and any taxes or discounts. You agree to pay the disclosed fees. Website payments use Stripe, whose relevant terms apply to its payment services.

Subscriptions renew automatically until canceled. Fees are billed in advance for each monthly or annual period. You authorize recurring charges for the disclosed fees and applicable taxes. Keep your billing details current. Failed or overdue payments may lead to suspension of paid features, subject to applicable law.

Eligible new subscribers may receive a 14-day trial. Card details are required. Checkout confirms the trial offered. Prior subscribers and users who have deleted an account are not eligible for the new-subscriber trial.

Cancel before the trial ends to avoid the first charge. Otherwise, your selected paid plan begins automatically at the disclosed price and billing interval.

Cancel through Subscription Management in dashboard settings before renewal to avoid the next charge. If you cannot access cancellation, email support@renavix.com.

After cancellation, access continues until your trial or current paid period ends. Cancellation stops future renewals; it does not itself delete your account or data. See our Data Deletion Guide for deletion steps.

Fees already paid are generally non-refundable, including for unused time. This does not limit rights required by law, applicable payment-provider rules, or an express refund commitment we make to you.

We will give advance notice of price changes and any consent or cancellation opportunity required by law. A new price applies no earlier than a future renewal after that notice. It does not change a period already paid for.

Results depend on your inputs and third-party data. Address suggestions, pasted-address extraction, and map matches can be wrong or incomplete. An address match does not verify a listing or permission to enter.

Before relying on a plan:

• Check each address, unit, city, map location, date, time zone, and visit length.
• Confirm appointments, availability, entry permission, and access instructions with the listing agent or booking service.
• Review scheduled and omitted stops, warnings, waiting time, and conflicts. No warning does not guarantee that every constraint is satisfied.
• Allow time for parking, walking, check-in, traffic, and changes during visits.
• Update inputs and review your plan when appointments or conditions change.

A route or calendar event is not a reservation. You remain responsible for client communications, showing arrangements, and your professional duties, including licensing, brokerage, privacy, and fair housing requirements.

Travel and arrival times are estimates based on data available when calculated. They may become outdated. Routes may not identify hazards, closures, private roads, or vehicle restrictions. We do not guarantee the best possible route, on-time arrival, property access, or that every stop will fit.

You are responsible for driving decisions, your vehicle, and passengers. Follow road signs, traffic laws, conditions, and lawful directions over app suggestions. Do not enter or edit plans while driving. Pull over safely first. Do not use RENavix for emergency response or safety-critical routing.

Google Maps and Apple Maps are separate services. They may change stop order, routes, or preferences, or limit accepted stops. Check the full route and destination in the navigation app before travel.

Printed plans and calendar exports are snapshots. They do not provide live synchronization or appointment confirmation. After changes, replace outdated copies and check event dates, time zones, details, and duplicates.

Liability for planning, travel, missed appointments, exports, and third-party data is subject to Section 10. These Terms do not waive the rights of clients, passengers, or others who have not accepted them.

Our Privacy Policy explains how we handle personal information. These Terms do not replace separate notices or consent required by law.

You retain your rights in addresses, notes, schedules, and other content you submit. You give us a limited, non-exclusive license to host, copy, process, and display it to operate and support the Services for you. We may use service providers for these purposes, subject to the Privacy Policy. This does not give us ownership of your content or permission to sell it.

You are responsible for:

• Having the rights, permissions, and lawful basis to submit and use client or property information.
• Following confidentiality agreements and your professional obligations.
• Checking recipients and included details before sharing or exporting plans, which may include addresses and notes.
• Keeping passwords, lockbox codes, alarm codes, payment-card details, and other access secrets out of route notes.

We do not routinely verify your content or client permissions. Shared or exported copies may remain outside RENavix after you change or delete the original. You are responsible for managing those copies and keeping backups you need.

You must not:

• Use the Services unlawfully or violate another person's privacy or intellectual property rights.
• Sell, transfer, or share your account or login details.
• Access another account, system, or network without permission, or bypass security or session limits.
• Disrupt the Services through flooding, spam, harmful code, or similar abuse.
• Use bots, scrapers, or other automated access without our express written permission.
• Reverse engineer, decompile, or disassemble our software, except where applicable law permits despite this restriction.
• Resell, sublicense, or redistribute the software or offer account access as a service without our written permission.

We may investigate suspected misuse, restrict access under Section 8, and seek appropriate legal remedies for resulting harm.

Except for your content, the Services' software, design, branding, and other materials belong to Mile High Technologies LLC or its licensors. Intellectual property laws protect them. We retain rights not expressly granted in these Terms.

Section 2 permits normal professional use and itinerary sharing. It does not permit copying, modifying, distributing, or creating derivative works from our software or other protected materials. You need our written permission to use our branding. These restrictions do not limit rights that applicable law does not allow us to restrict. Third-party materials remain subject to their own terms.

To report suspected copyright infringement, email support@renavix.com with your contact details, the work involved, and enough information to find the material. We may remove unlawful content or restrict accounts that repeatedly infringe others' rights.

Maintenance, bugs, provider outages, and other events can interrupt access or affect results. Keep another way to access essential appointment details. We do not promise continuous access, an immediate bug fix, or protection against every data loss or security incident.

We use providers for functions such as maps, payments, and hosting. Their services may change or fail, and their applicable terms govern your use of them. This does not remove duties that the law places on RENavix.

We may update or retire features and set reasonable usage limits. We may suspend or close accounts for material breaches, unpaid fees, security risks, or legal requirements. We may act immediately when reasonably needed to protect users, the Services, or others.

When access ends, your permission to use the Services ends. We may delete account data subject to applicable law and our Privacy Policy. Accrued payment obligations, ownership provisions, liability limits, applicable indemnities, and dispute provisions survive as needed to fulfill their purpose. Required refund and other statutory rights remain available.

To the extent permitted by law and subject to Section 10(d), we are not liable for failures or delays caused by events beyond our reasonable control. Examples include natural disasters, government actions, war, labor disputes, internet failures, and provider outages. Other liability is governed by Section 10.

To the fullest extent permitted by law, the Services are provided "AS IS" and "AS AVAILABLE." We disclaim express, implied, and statutory warranties, including merchantability, fitness for a particular purpose, title, and non-infringement.

We do not guarantee:

• Uninterrupted access, complete security, or error-free results.
• Accurate addresses, schedules, traffic estimates, or third-party data.
• Detection of every conflict or the best possible route.
• Any level of time savings, cost savings, commissions, or business results.

Examples, estimates, and general support guidance do not create additional warranties. This does not override an express commitment in a separate agreement signed by us or any warranty or right that cannot lawfully be excluded. Section 10(d) controls.

This section covers Mile High Technologies LLC (operating as RENavix), its affiliates, and their officers, directors, employees, and agents (the "RENavix parties").

Subject to subsection (d), these limits apply to claims related to the Terms or Services under contract, tort (including ordinary negligence), statute, or another legal theory. They apply even if a party was told a loss was possible.

To the fullest extent permitted by law, the RENavix parties are not liable for:

• Indirect, incidental, special, consequential, exemplary, or punitive damages.
• Lost profits, commissions, revenue, opportunities, goodwill, or anticipated savings.
• Loss of data or costs of substitute services.

These exclusions cover losses related to missed showings, scheduling conflicts, incorrect routes, outages, failed exports, delayed messages, and third-party services. Subsection (d) still applies.

The combined total liability of all RENavix parties for all claims will not exceed the greater of US $100 or the fees you paid RENavix for the Services in the 12 months before the first event giving rise to the claims. Subsection (d) still applies.

This is one aggregate limit, not a separate limit per claim, incident, or defendant. For free or trial use with no fees paid, the cap is US $100. The cap is a maximum on recoverable damages, not a promised payment or an admission of liability.

These limits allocate risk and form part of the basis for our pricing. They apply even if a limited remedy fails of its essential purpose, to the extent permitted by law.

Nothing in these Terms excludes or limits liability for fraud, gross negligence, willful or wanton misconduct, or liability that cannot lawfully be excluded or limited. This includes death or personal injury where a limit is prohibited.

Mandatory consumer rights, required refunds, privacy rights, and statutory remedies that cannot lawfully be waived remain available. Nothing prevents reporting to or cooperating with a government agency.

These exceptions control every disclaimer, liability limit, indemnity, and remedy restriction in these Terms. If another provision conflicts, this subsection controls.

To the extent permitted by law, you agree to defend, indemnify, and hold harmless the RENavix parties against third-party claims arising from:

• Your unlawful use or material breach of these Terms.
• Content you submit or share that violates privacy, confidentiality, or intellectual property rights.
• Your failure to obtain required client permissions or property access authorization.
• Fraudulent, malicious, or unauthorized activity you conduct or knowingly permit through your account.

This covers resulting liabilities, damages, and reasonable legal fees and costs. It does not apply to the extent caused by a RENavix party's own breach, negligence, or wrongdoing. Section 10(d) applies.

We will promptly notify you and reasonably cooperate in the defense. Delayed notice reduces your duty only to the extent it materially harms the defense. You may control the defense with qualified counsel reasonably acceptable to us. We may participate with our own counsel at our expense.

Do not settle a claim by admitting fault for, requiring payment from, or imposing duties on a RENavix party without its written consent. We will not unreasonably withhold consent.

Unless you opt out or an exception applies, you and RENavix agree to binding individual arbitration instead of a court or jury trial.

Colorado law governs these Terms, without its conflict of law rules. The Federal Arbitration Act governs arbitration to the extent applicable. Mandatory protections of your home jurisdiction remain available where required by law.

You may send disputes to support@renavix.com with your account email, the issue, and requested relief. Informal discussion is encouraged but is not a condition of bringing a claim or meeting a legal deadline.

Disputes related to these Terms or the Services will be resolved by one neutral arbitrator through the American Arbitration Association (AAA), except as stated below.

AAA's Commercial Arbitration Rules apply to business disputes. If AAA determines that its Consumer Arbitration Rules apply, those rules and due-process protections control. AAA provides rules and filing instructions.

Fees follow the applicable rules. We pay fees those rules or law require us to pay. Statutory rights to legal fees and costs remain available.

Business arbitration takes place in Colorado Springs, Colorado, unless the parties agree otherwise, including to a remote hearing. Consumer hearing locations and remote options follow the applicable AAA rules and law.

The arbitrator may award individual relief allowed by law and these Terms. A court with jurisdiction may enter judgment on the award. Courts decide whether an arbitration agreement was formed and whether the class-action waiver is enforceable.

Either party may bring an eligible small-claims case or seek temporary court relief to prevent imminent harm or protect intellectual property while arbitration proceeds. Claims that cannot lawfully be arbitrated remain in court.

If AAA cannot administer a dispute, the parties may agree on another provider. Otherwise, either may proceed in court. This includes cases that cannot proceed because we do not meet AAA's requirements.

Other than eligible small-claims cases, court proceedings belong in state courts in El Paso County, Colorado, or the federal court for the District of Colorado, where permitted by law. Mandatory rights to a local court remain available.

To the extent permitted by law, both parties will bring claims individually, not as class or representative actions. Different users' claims cannot be combined in arbitration without all parties' consent. Non-waivable relief and procedures remain available.

If a court finds this waiver unenforceable for a claim or remedy, that claim or remedy proceeds in court. Remaining enforceable arbitration duties continue. This does not authorize class arbitration.

You may opt out of arbitration and the class-action waiver within 30 days after first accepting this version. Email support@renavix.com with your name, account email, and a clear opt-out statement. There is no service penalty. The remaining Terms still apply.

We may send electronic account, billing, security, and legal notices to your account email or through the Services. Keep your contact details current. Delivery and timing are not guaranteed; keep your own appointment reminders. These Terms alone do not constitute consent to marketing texts or calls.

We may revise these Terms and identify each version by its updated date. For material changes, we will provide notice and obtain acceptance where required by applicable law. A notice or acceptance request will state when the revision applies.

Posting a revision alone does not apply new liability limits or arbitration terms to existing users. Those changes apply only after valid acceptance and prospectively. They do not alter rights for earlier events or disputes already notified to either party.

If you disagree, you may cancel future renewals under Section 3. Prior accepted terms continue to govern existing rights and obligations unless a validly accepted change or applicable law provides otherwise.

If a provision is invalid or unenforceable, the remaining provisions stay in effect, subject to the arbitration rules in Section 12. Failure to enforce a right does not waive it.

These Terms, plan terms disclosed at checkout, and any separate agreement signed by you and us form the agreement about the Services. A signed agreement controls where it expressly conflicts. The Privacy Policy separately describes data practices. Prior agreements on the same subject are replaced only as provided in Section 13.

You need our prior written consent to transfer your rights or duties. We may transfer ours, subject to applicable law. This agreement does not create an agency, partnership, employment, or joint venture relationship.

For questions, email support@renavix.com.

Business: Mile High Technologies LLC, based in Colorado Springs, CO, United States.